Terms of service

QLdecor Online Store Terms of Service

Effective from: 1 July 2025

1. General Provisions

The online store available at qldecor.shop is operated by:

SEYCO SP. Z O.O. SP. K.
Kobierzycka 18, 52-315 Wrocław, Poland
VAT: PL7252300053 | REGON: 471566700
Email: sales@qldecor.com | Phone: +48 572 008 079

2. Definitions

Seller — SEYCO SP. Z O.O. SP. K.
Customer — a natural or legal person, or organisational unit, making purchases in the Store.
Consumer — a Customer who is a natural person making a purchase for purposes not directly related to their business activity.
Store — the online store operating at qldecor.shop.
Product — goods available in the Store's offer.
Order — a declaration of intent by the Customer aimed at concluding a sales contract.

3. Placing Orders

Orders can be placed 24 hours a day, 7 days a week. The Customer places an order by adding Products to the cart and completing the order form. The sales contract is concluded when the order is confirmed by the Seller. The Seller will send a confirmation to the email address provided by the Customer.

4. Prices and Payments

All prices shown in the Store are gross prices (including VAT) and are expressed in euro (EUR). The Seller reserves the right to change Product prices and to introduce or withdraw promotions. Available payment methods: credit/debit card (Visa, Mastercard, Amex), PayPal, and other methods available at checkout.

5. Delivery

Detailed delivery information (timeframes, costs, delivery area) is set out in the Shipping Policy, which forms an integral part of these Terms of Service.

6. Right of Withdrawal

The Consumer has the right to withdraw from a distance contract without giving a reason within 14 days of receiving the goods. Details of the return procedure are set out in the Return and Complaints Policy.

7. Complaints

The Seller is liable for physical and legal defects of the Products sold in accordance with the applicable statutory warranty rules. Complaints should be sent to: sales@qldecor.com. The Seller will respond to a complaint within 14 days of receiving it.

8. Personal Data Protection

The rules for processing personal data are described in the Privacy Policy, which forms an integral part of these Terms of Service.

9. Dispute Resolution

In the event of a dispute, the Consumer may use out-of-court dispute resolution methods, including the ODR platform available at: https://ec.europa.eu/consumers/odr. The Seller strives to resolve every dispute amicably.

10. Final Provisions

In matters not regulated by these Terms of Service, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act. The Seller reserves the right to amend these Terms of Service. Customers will be notified of any changes 14 days in advance.