Shipping policy

Shipping Policy

Effective from: 1 July 2025

1. Delivery Area

We deliver to:

The European Union — all EU member states
The United Kingdom
Norway and Switzerland

If your country is not on the list, please contact us: sales@qldecor.com

2. Processing Time

Orders are prepared and shipped within 1–3 business days of payment confirmation. For made-to-order products, processing time may be longer — you will be informed of this before placing your order.

3. Estimated Delivery Times

Region	Estimated Delivery Time
Poland	1–2 business days
Western Europe (DE, FR, IT, ES, NL)	3–5 business days
Central & Eastern Europe	2–4 business days
United Kingdom	4–7 business days

These times are estimates and may vary depending on the carrier and current logistics conditions.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on weight, dimensions, and delivery address.

Free shipping conditions are shown on the product page and in the cart — they may vary depending on product category and current promotions.

5. Tracking Your Shipment

Once your order has shipped, we will email you a tracking number. You can track your shipment on the carrier's website. If you have not received a tracking number within 4 business days of placing your order, please contact us.

6. Delivery Issues

If your package has not arrived within the expected timeframe or arrives damaged, please contact us immediately at sales@qldecor.com. We accept claims for transport damage up to 48 hours after delivery.